Opening hours
Elizabeth Terminal is open from 6am until the last passenger vessel has departed.
Departing from Elizabeth Terminal
Foot passengers
Foot passengers must check-in no later than 45 minutes before the scheduled sailing. Once you’ve received your boarding cards, you should wait in the main hall until you’re called though to security.
Car passengers
Car passengers must check in no later than one hour before departure. Once your boarding cards have been issued, you’ll be directed to a waiting lane before being guided through to boarding.
Arriving in Jersey
On arrival in the terminal building, passengers from Saint Malo will be required to clear immigration. UK passengers and cleared international passengers will then proceed into the baggage reclaim and arrivals hall.
Facilities
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Food and drink The Shipyard Café is open year-round for travelling passengers from 2.5 hours before each scheduled sailing. During the winter months, the café also welcomes non-travellers on weekdays. |
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Boatfayre and DFDS duty free Selling alcohol, tobacco and perfumes along with an additional local gift range |
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Children’s play area A children’s play area is located within The Shipyard Café for families travelling through the terminal. |
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Outdoor seating area Located after security for foot passengers. |
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Bike rider retreat shelters Shelters are located both at check-in and after security before you get on the ferry. |
Hidden Disability Sunflower scheme
We are a corporate member of the Hidden Disability Sunflower scheme.
You can use your Sunflower lanyards, Sunflower Card or a digital version of the Sunflower Card to communicate to our staff if you may need additional support or understanding. Our staff have been trained to recognise all formats of the Sunflower scheme.
Global Blue – Tax Free shopping
Visitors can claim back Good and Services Tax (GST) using the self-service Global Blue kiosks. The kiosks are located before security in the Terminal
You will need your Global Blue Tax Free form and your passport.
For further information on Tax Free shopping in Jersey, visit the Global Blue.
Dogs
Guide and hearing assistance dogs are allowed in the Terminal. All other dogs must travel in a container if you’re a foot passenger or in your car if you’re travelling by vehicle. Dogs must be kept on a lead at all times.
Medical first aid
If you feel unwell or injure yourself, please approach a member of staff who will call for assistance.
WiFi
Complimentary Wi-Fi access is provided. To use, select ‘Ports of Jersey Public Wi-Fi’ from the list of available options.
Smoking
In accordance with the smoking policy in all public buildings and workplaces, smoking, including the use of e-cigarettes, is not permitted anywhere inside the terminals and only in designated areas outside the buildings.