Boat owners’ survey

The annual survey, which is distributed online to every locally registered boat owner, was first launched in 2014 and since then response levels and feedback has been very positive. As a direct result of feedback and comments, a number of changes and enhancements to the services and facilities it provides have been made by Jersey Marinas.

These include:

  • clearer signage in and around the marinas, which is more friendly and welcoming, including an increase in the level of information available to French visitors
  • daily key code entry onto the pontoons, allowing customer greater ease to access facilities
  • overnight access to toilet and shower facilities, especially useful for customer arriving late evening and/or departing early morning
  • increase in staff presence on and around the marina pontoons and dories to assist customers in berthing their boats.

Satisfaction Survey results 2020

The annual Jersey Boat Owners Satisfaction Survey was distributed towards the end of last year to a database of over 1,300 locally registered owners. The questions ranged from the cleanliness of the facilities, such as pontoons, public walkways, to services provided, including WiFi access, recycling opportunities, access to holding pontoons and trolley availability.

We received 310 online responses. Overall, the feedback was very positive, in particular, relating to staff helpfulness (95%), cleanliness of the public areas and walkways (94%) as well as those of the pontoons (93%).

Although some respondents offered no opinion to questions that didn’t specifically relate to them, WiFi access (67%) and parking (51%) were the two lowest scores recorded as areas of dissatisfaction and something that Jersey Marinas will be seeking to address.

One of the new questions in this year’s survey asked what online services our customer would want, the results of this will be used to guide future improvements to the services we offer.

Boat owners survey results 2020

Year-on year % comparisons and previous results

Boat owners survey – year on year 2014-2019

Boat owners survey results 2019

Boat owners survey results 2018

Boat owners survey results 2017