Boat owners’ survey

The annual survey, which is distributed online to every locally registered boat owner, was first launched in 2014 and since then response levels and feedback has been very positive. As a direct result of feedback and comments, a number of changes and enhancements to the services and facilities it provides have been made by Jersey Marinas.

These include:

  • clearer signage in and around the marinas, which is more friendly and welcoming, including an increase in the level of information available to French visitors
  • daily key code entry onto the pontoons, allowing customer greater ease to access facilities
  • overnight access to toilet and shower facilities, especially useful for customer arriving late evening and/or departing early morning
  • increase in staff presence on and around the marina pontoons and dories to assist customers in berthing their boats.

Satisfaction Survey results 2019

The service provided to local boat owners by the team at Jersey Marinas has an overall satisfaction level of 94%, its latest online survey results have revealed.

The annual Jersey Boat Owners Satisfaction Survey was distributed earlier this year to a database of over 1,300 locally registered owners. The questions ranged from the cleanliness of the facilities, such as pontoons, public walkways, to services provided, including WiFi access, recycling opportunities, access to holding pontoons and trolley availability.

W received 273 online responses. Overall, the feedback was very positive, in particular, relating to staff helpfulness (98%), opening hours of the Marine Leisure Centre (97%), cleanliness of the public areas and walkways (90%) as well as those of the pontoons (94%).

Although some respondents offered no opinion to questions that didn’t specifically relate to them, WiFi access (48%) and parking (46%) were the two lowest scores recorded as areas of dissatisfaction and something that Jersey Marinas will be seeking to address.

The Jersey Marine Leisure brand is in good shape. The enormously successful Barclays Jersey Boat Show, retention of our 5 Gold Anchor status for all our marinas for 12 consecutive years and the award for Best ‘British Coastal Marina of the Year’ in 2018 for St Helier Marina have all contributed to a well-deserved high profile.

Mike Tait, now retired as Group Leisure Manager for Ports of Jersey, welcomed the results. He said, ‘This is another positive set of results for us and we are particularly pleased with the high satisfaction levels being recorded in relation to the team itself and the services we provide to our customers, which appear to be rising year on year. However, we do acknowledge that some services that are provided do continue to fall below our expected level, which is very disappointing. 

‘WiFi access and parking issues remain areas for improvement and we will seek to address these as best we can. It has to be said though that WiFi delivery in a marine environment is exceptionally difficult as is the provision of parking for all during high seasonal demand. This survey sees our satisfaction levels among our customers reflect this hard work and I wish everyone involved with Jersey Marinas every continued and well-deserved success.’

POJ Boat Owners Survey 2019 – Final Report

Year-on year % comparisons and previous results

Jersey Boat Owners Survey – year on year 2014-2019

Jersey Marinas – Boat Owners Survey 2018

Jersey Marinas – Boat owners Survey 2017