Satisfaction Survey Results 2019
The service provided to local boat owners by the team at Jersey Marinas has an overall satisfaction level of 94%, its latest online survey results have revealed.
The annual Jersey Boat Owners Satisfaction Survey, was distributed earlier this year to a database of over 1,300 locally registered owners. The questions asked ranged from the cleanliness of the facilities, such as pontoons, public walkways, etc. to services provided, including Wi-Fi access, recycling opportunities, access to holding pontoons and trolley availability.
273 online responses were received. Overall, the feedback was very positive, in particular, relating to staff helpfulness (98%), opening hours of the Marine Leisure Centre (97%), cleanliness of the public areas and walkways (90%) as well as those of the pontoons (94%).
Although some respondents offered no opinion to questions that didn’t specifically relate to them, Wi-Fi access (48%) and parking (46%) were the two lowest scores recorded as areas of dissatisfaction and something that Jersey Marinas will be seeking to address.
The Jersey Marine Leisure brand is in good shape. The enormously successful Jersey Boat Show, retention of our 5 Gold Anchor status for all our marinas for the past 12 consecutive years and the recent award for Best ‘British Coastal Marina of the Year’ in 2018 for St Helier Marina have all contributed to a well-deserved high profile.
Mike Tait, who has now retired as Group Leisure Manager for Ports of Jersey, welcomes the results. He said, “This is another positive set of results for us and we are particularly pleased with the high satisfaction levels being recorded in relation to the team itself and the services we provide to our customers, which appear to be rising year on year. However, we do acknowledge that some services that are provided do continue to fall below our expected level, which is very disappointing.
“Wi-Fi access and parking issues remain areas for improvement and we will seek to address these as best we can. It has to be said though that Wi-Fi delivery in a marine environment is exceptionally difficult as is the provision of parking for all during high seasonal demand. This survey sees our satisfaction levels among our customers reflect this hard work and I wish everyone involved with Jersey Marinas every continued and well-deserved success.”
Satisfaction Survey Results 2018
206 responses were submitted and the majority of feedback was very positive, in particular staff helpfulness (90%), opening hours of the marine leisure centre (85%), cleanliness of the public areas and walkways (85%) as well as those of the pontoons (82%).
Although a number of respondents offered no opinion to a number of questions that didn’t specifically relate to them, access to the holding pontoons (36%), Wi-Fi (31%) and parking (52%) were the three lowest scores recorded as areas of dissatisfaction.
The annual survey was distributed to a database of over 1,100 locally registered owners. The questions range from the cleanliness of the facilities, such as pontoons, public walkways, etc. to services provided, including Wi-Fi access, recycling opportunities, access to holding pontoons and trolley availability.
Group Leisure Manager for Ports of Jersey, Mike Tait, who has specific responsibility for Jersey Marinas welcomes the overall positive results and while acknowledging some of the issues that need to be further addressed also recognises some of the positive steps taken as a result of customer feedback. He says, “We are very pleased with this year’s results, and wish to thank our customers for taking the time to provide us with this valuable feedback. We have had a very good season so far in terms of occupancy levels for both visiting and permanent moorings and it is especially pleasing to see us maintain our high level of customer satisfaction in terms of the services provided by the team and the facilities we provide.“
2018 has so far, been a very positive year for Jersey Marinas. Not only has occupancy levels increased but earlier this year all three marinas maintained their prestigious 5 Gold Anchor status for the 13th consecutive year, awarded by The Yacht Harbour Association (TYHA) and St Helier Marina in particular had reason for celebrating, having been named ‘2018 Coastal Marina of Year’ as voted for by its customers, and awarded by TYHA.
You can get fuel from four locations around Jersey, one at Gorey, two within St Helier Harbour and one in Elizabeth Marina.
Service provided by Gorey Marine Fuel Supplies Ltd
Summer opening hours: 14 April to 14 September, fully attended service seven days a week, three hours each side of high tide between the hours of 8am to 6pm. The site will be closed in adverse weather conditions.
Winter fuel by prior arrangement: 15 September to 13 April. Three hours each side of high tide between the hours of 8am and 4:30pm.
Please contact the fuel supplier directly on +44 (0) 7797 742384 should you wish to refuel during the winter period. Advance notice will eliminate your need to wait on arrival.
Winter hours extra service. With good weather Gorey will be attended at weekends 14 March to 13 April. This also applies at the end of the season, 15 September to 14 October.
St Helier Marina – La Collette Marina
Service provided by Gorey Marine Fuel Supplies Ltd.
Summer opening hours 14 April to 14 September between 8am and 6pm, seven days a week.
Winter opening hours 1 November to 28 February three hours each side of high tide between the hours of 8am and 4:30pm.
Please contact the fuel supplier directly on +44 (0) 7700 347313 should you wish to refuel during the winter period.
St Helier Marina – South Pier
Service provided by Marine Fuel 24/7.
Self service available 24 hours a day, 365 days a year.
Please contact the fuel supplier directly on +44 (0) 1534 525247 if you have any enquiries.
Service provided by Complete Boat Care.
Please be aware that Elizabeth Marina is normally accessible about three hours each side of high water. You should check the adjacent depth gauge to see if the berth is accessible for your vessel.
If you have any questions, please contact the fuel supplier directly on +44 (0) 7797 723090.
You can report incidents using the general event reporting form, which is available from the Marine Leisure Centre or Maritime House.
Alternatively, you can report an incident direct to the Coastguard.
For any incidents taking place in the marinas, you should follow our emergency procedures.
Boat Watch Scheme
The Boat Watch Scheme is similar to a Neighbourhood Watch Scheme and allows boat owners and port users to report incidents or unusual activities to the Port authorities via the dedicated telephone number.
Tel: +44 (0) 1534 447722
Find out more information about how to protect your vessel and belongings through the States of Jersey Police website.
Courses and training
Highlands College offers a range of courses aimed at people who are thinking of buying a boat or those who already have boats and wish to increase their knowledge. More information on the courses available can be found by calling Highlands College on +44 (0) 1534 608608.
Yacht and sailing clubs
The local yacht clubs and boating associations have strong memberships and provide a valued service to the local boating community.
The St Helier Yacht Club is situated on the South Pier of St Helier Harbour where you can watch the comings and goings of both commercial and pleasure vessels as they navigate the port. For more information visit the St Helier Yacht Club website.
The Royal Channel Islands Yacht Club is situated at the Bulwarks, St Aubin, on the western side of St Aubin’s Bay. The club sits amongst the picturesque and historic port of St Aubin with stunning views of the 15th century fortress St Aubin’s Fort across to the Port of St Helier and the impressive Elizabethan fortification of Elizabeth Castle. For more information visit the Royal Channel Islands Yacht Club website.
St Catherine’s Sailing Club is Jersey’s largest dinghy sailing club and the most southerly sailing club in the British Islands. For more information visit the St Catherine’s Sailing Club website.
Boat owners’ associations
In addition to the local yacht clubs, local boat owners have a long tradition of running memberships amongst their own individual boating communities, set up and named after the particular port or harbour their vessel is moored in.