1. Introduction
These Terms & Conditions (“Agreement”) apply to all bookings and stays at the floating holiday apartments (“Accommodation”) owned and managed by Ports of Jersey (“the Owner”). By making a booking, the guest (“the Guest”) agrees to be bound by these conditions.
2. Booking and payment
- All bookings must be paid for in full at the time of reservation.
- Reservations are confirmed only upon receipt of payment by the Owner.
- No security deposit is required for any booking.
3. Check-in and check-out
- Check-in time is from 3:00 pm on the day of arrival.
- Check-out time is by 11:00 am on the day of departure.
- Late check-out or early check-in requests are subject to availability and prior approval by the Owner and may incur additional charges.
4. Occupancy limits
- Due to the unique floating nature of the Accommodation, a maximum of 8 persons are allowed at any one time.
- Exceeding this limit is not permitted for safety and regulatory reasons. The Owner reserves the right to terminate the booking immediately if occupancy limits are breached, with no refund.
5. Animals
- No animals or pets of any kind are permitted in the Accommodation.
6. Use of accommodation
- The Accommodation is for holiday use only and may not be used for parties, commercial activities, or illegal purposes.
- The Guest must respect the property and neighbouring vessels, maintaining reasonable noise levels at all times.
- The Guest is responsible for any damage caused to the Accommodation or its contents during the stay.
7. Safety
- The Accommodation is a floating structure. Guests must exercise caution and supervise children at all times.
- All guests must comply with onboard safety instructions and use safety equipment as provided.
- The Owner is not liable for accidents or injuries caused.
8. Utilities and services
- Essential utilities (water, electricity, etc.) are included in the rental fee.
- In the event of an interruption to any utility or service, the Owner will make reasonable efforts to restore service promptly but is not liable for interruptions beyond their control.
9. Cancellation policy
- Guests may cancel their booking for a full refund if cancellation occurs up to 30 days before the scheduled check-in date.
- Cancellations made less than 30 days before check-in are non-refundable unless otherwise agreed in writing by the Owner.
- To cancel a booking, the Guest must email theshells@ports.je. The date of cancellation will be determined by the date the cancellation email is received.
10. Liability and insurance
- The Owner is not responsible for loss or damage to the Guest’s personal property during the stay.
- The Guest is advised to arrange their own travel and personal property insurance.
- The Owner is not liable for any injury, loss, or damage suffered by the Guest or their invitees unless caused by the Owner’s negligence or breach of statutory duty.
11. Termination
- The Owner reserves the right to terminate the booking with immediate effect if these Terms & Conditions are breached. No refund will be given for early termination due to a breach.
- Upon termination, the Guest must vacate the Accommodation immediately.
12. Contact and communication
- All correspondence regarding bookings, cancellations, or other matters must be directed to theshells@ports.je.
By completing a booking, the Guest confirms they have read, understood, and agreed to these Terms & Conditions.