Coronavirus – wellbeing measures

View our wellbeing video for ferry arrivals

Ferry journeys operating through Elizabeth Terminal

Jersey’s borders reopened on Friday 03 July 2020, allowing airlines and ferry operators  to begin providing more regular services to and from the Island.

However, there is a strict process in place that arriving passengers must adhere to.

Before leaving for Jersey  

Passengers must complete an online registration form, giving their personal details, plus a declaration of health, countries visited before departing, whether they have COVID-19 symptoms or have been in close contact with someone who is infected.

Country Status 

A regional approach to Jersey’s travel guidance has now come into force.

It means the ‘traffic light’ system, which splits countries into red, amber and green according to the risk of infection, is now tailored to specific regions of the UK, France and the Republic of Ireland as well as ‘Rest of the World’.

The localised measures were introduced to frequently travelled areas in an effort to control rising coronavirus infection rates.

A full breakdown of the countries and regions can be found by clicking on the following attachment below. This list is subject to change and will be updated as and when information is provided.

Country status 2020

Upon arrival in Jersey

Passengers (excluding children under 11 years old) must choose one of these three options:

  1. provide documentary evidence of a negative PCR test, taken within 72 hours of arriving in Jersey. This must be submitted to the Government of Jersey in advance of travelling for approval. Details of how to submit the form are provided in your pre-registration form, or
  2. be swab-tested at the harbour, then while waiting for the results, limit the time spent away from your accommodation, limit social contact and, where possible, avoid public transport and indoor gatherings, or
  3. self-isolate for 14 days

Anyone who fails to pre-register can expect to face significant delays when arriving in the Island

Passengers are required to disclose whether they have visited or will have visited any country other than their country of departure within the 14 days prior to their arrival in Jersey. Depending on the information provided, passengers may be required to self-isolate for up to 14 days on their arrival in Jersey and may also be asked to undergo an additional test five days after arrival. Categorisations and requirements are subject to change on a regular basis. Testing and self-isolation requirements may be different on arrival than at point of booking.

Passengers are subject to the requirements in force at the time of arrival in Jersey. Please refer to the following link for an updated list of country status, which are subject to change.

To register please visit www.gov.je/jerseytravel

Wherever possible, please check-in online and print your boarding pass before travelling to the harbour. If this isn’t possible you can arrange to do this when you arrive at the harbour terminal.

The most up-to-date official information about Coronavirus can be found online via the Government of Jersey’s website. This includes advice on how to protect yourself or if you require medical assistance.

Safety and wellbeing

The safety and well-being of our staff, business partners and harbour users remains our top priority. We are continuing to follow the guidelines provided by Government of Jersey’s Health Department relating to Coronavirus (COVID-19).

We have developed a range of new procedures and guidance to support the continuing health and safety of customers and staff. These have been developed based on advice from across the industry and are in line with what is being implemented by other airports, airlines and ferry operators.

To help with physical distancing, unless essential access is required, only passengers and harbour staff will now be allowed entry to the terminal buildings and anyone planning to drop off or meet arriving passengers should arrange do so outside the buildings.

Physical distance signage is now installed throughout the terminals; including protective screens and floor markings in check-in. Floor markings are also in place at central security, where limited numbers of passengers will be allowed access at any one time

Some access points throughout the terminals have been rerouted to maintain physical distancing as have seating areas

Hand sanitisers are available throughout the terminals and hand baggage trays in security and all ‘frequent contact’ services are being cleaned more regularly

Wearing face masks and exemption cards

Anyone accessing our terminal buildings must wear their own face mask or face shield, either a surgical one or one made from cloth. This includes all customer facing staff. All passengers booked to travel on the ferry must all wear face masks except those who have a medical reason for not wearing one or children under 11 years.

Passengers travelling from Jersey who have a valid medical certificate can collect a free ‘exempt from wearing face mask’ identification card, which is available to collect from the Customer Relations Desk at the airport. However, a valid medical certificate must be presented at the time before a pass can be given. Your ferry operator will also need to see this medical certificate upon boarding.

Queries relating to your travel plans

If you are concerned about Coronavirus measures at your destination, please refer to the advice on the Foreign and Commonwealth Office website.

In closing, it’s important to mention that we are an harbour and not experts in health management or virus control. Therefore, we rely on the expertise provided by the Government of Jersey and public health bodies.

Should you have any specific questions relating to your future travel plans or if your ferry crossing has been affected you must contact your ferry operator directly and not Ports of Jersey. This can often be done online via ‘Manage my Booking’ or by telephoning the relevant customer services departments.

Do you have a specific question we may be able to assist with? If so, email ask@ports.je