Ports of Jersey issues its latest Quality of Service Report
From Port of Jersey,
25 April 2019
Ports of Jersey has published its latest Quality of Service Report for the period January to March 2019, submitting it to the Channel Islands Competition Regulation Authority (CICRA) as part of its regulatory agreement.
The quarterly report covers a wide range of 'service' areas, including aircraft and sea sailings punctuality, time spent at security search, waiting time for baggage reclaim at the Airport as well as marina berth waiting lists.
Of the 2,300 commercial aircraft return flight movements recorded over the three months, 58% arrived earlier than expected and overall, 82% of them arrived and departed within 15 minutes of their scheduled time. The statistics confirm that almost all delays were caused due to a late inbound aircraft.
Ensuring a passenger's smooth transit through security search remains a key priority for Ports of Jersey and the report shows that for 99.6% of the time during this period passengers were able to pass through security in under 15 minutes.
88% of sea sailings arrived or departed St Helier Harbour within 30 minutes of the scheduled time with only 2% cancelled during this period. It was also noted that during the reported period, all Condor Liberation Jersey bound services from the UK operated on time.
A copy of the report and its findings, covering the period January – March (Q1) 2019 can be found online together with the latest satisfaction survey results reported by Jersey Boat Owners