Boat Owners respond to annual Jersey Marinas Survey
From Jersey Marinas,
14 June 2017
90% of local boat owners who responded are satisfied with the range of marina facilities available to them, according to the results from the latest online survey commissioned by Jersey Marinas.
The survey, which was first launched in 2014 and is now carried out every year is aimed specifically at owners with locally registered boats to comment on a wide range of marina related matters. These include the standard of services available to them, overall cleanliness of the marinas, facilities provided and level of customer service. A total of 335 surveys were completed and submitted, the highest number received since the initiative began.
Group Leisure Manager for Ports of Jersey, Mike Tait, who has specific responsibility for Jersey Marinas is pleased with the overall number of responses submitted. He says, "Without a doubt this online survey has proved to be an effective way of communicating with our customers and gauging their opinion as to the facilities and services provided by Jersey Marinas".
In terms of satisfaction levels, some of the positive responses received include:
Public area/walkways – 94%
Cleanliness of facilities – 86%
Staff helpfulness – 86%
Recycling opportunities – 71%
Mr Tait continued, "While the overall results are positive, the purpose of the survey is not merely an opportunity to pat ourselves on the back for the positive remarks but equally to read and reflect on all suggestions and views, some of which are not always complimentary. There are still some issues we need to address and take the appropriate action to remedy, including parking availability, animals accessing the pontoons as well as ease of wi-fi connectivity"
A copy of the 2017 Jersey Marinas survey is now available to view online