Local boat owners respond to annual Jersey Marinas Satisfaction Survey

From Jersey Marinas,
29 August 2018

The latest online survey carried out among Jersey boat owners has once again found that 90% of respondents are satisfied with the service provided to them by Jersey Marinas.

The annual survey, which first launched by Jersey Marinas in 2014 covers a range of questions relating to the available facilities and services provided to them and was distributed to a database of over 1,100 locally registered owners. The questions range from the cleanliness of the facilities, such as pontoons, public walkways, etc. to services provided, including Wi-Fi access, recycling opportunities, access to holding pontoons and trolley availability.

206 responses were submitted and the majority of feedback was very positive, in particular staff helpfulness (90%), opening hours of the marine leisure centre (85%), cleanliness of the public areas and walkways (85%) as well as those of the pontoons (82%).

Although a number of respondents offered no opinion to a number of questions that didn't specifically relate to them, access to the holding pontoons (36%), Wi-Fi (31%) and parking (52%) were the three lowest scores recorded as areas of dissatisfaction.

Group Leisure Manager for Ports of Jersey, Mike Tait, who has specific responsibility for Jersey Marinas welcomes the overall positive results and while acknowledging some of the issues that need to be further addressed also recognises some of the positive steps taken as a result of customer feedback' He says, "We are very pleased with this year's results, and wish to thank our customers for taking the time to provide us with this valuable feedback. We have had a very good season so far in terms of occupancy levels for both visiting and permanent moorings and it is especially pleasing to see us maintain our high level of customer satisfaction in terms of the services provided by the team and the facilities we provide. These surveys are essential to us in enhancing our services moving forward while also recognising some areas of the business that we do still cause some frustration among our customers and that we need to refocus our efforts. However, I believe that these surveys have demonstrated in recent years that we do listen to our customers and take action where appropriate to do so. For example, already in 2018 we have addressed a number of concerns raised, such as the management of animals in the Elizabeth Marina in an effort to balance the opinions of our customers as well as some remedial works undertaken to the St Helier Marina facilities, including the men's shower areas and improved lighting".

2018 has so far, been a very positive year for Jersey Marinas. Not only has occupancy levels increased but earlier this year all three marinas maintained their prestigious 5 Gold Anchor status for the 13th consecutive year, awarded by The Yacht Harbour Association (TYHA) and St Helier Marina in particular had reason for celebrating, having been named '2018 Coastal Marina of Year' as voted for by its customers, and awarded by TYHA.

For over 25 years Jersey Marinas has attended the annual Southampton Boat Show (14-23 September 2018) and this year is no exception, partnering up with colleagues from Brittany Marinas, Normandy, Guernsey and Alderney under the banner of 'The finest cruising ground in Northern Europe'.

View a copy of the 2018 Jersey Boat Owners Survey

Jersey Marinas - Boat Owners Survey 2018.pdf


Jersey Marinas